よくあるご質問:

Q.1  サイズ選びのポイントを教えて下さい!

 

A.1
体型やサイズ感には個人差がありますので、同じ身長・体重の人でも異なるサイズとなってしまうこともあります。
そのため、お手持ちの洋服の寸法を測ってみて、それと比較してみることをオススメします。
サイズの測り方に関してはこちらを参考にしてみてください。

Q.2  HPに記載していない商品もありますか?

 

A.2
商品が店頭に入荷してきてから、HPに公開するまでにはタイムラグがあります。
そのため、HPに記載していない商品も店頭には置いてある可能性がありますので、気になる商品がありましたらお問い合わせください。

Q.3  LadiesとLadies対応は何が違うの?

 

A.3
Ladiesという商品は始めから女性向けに作られた女性用企画の商品で、
Ladies対応という商品は、女性の方にも着て頂けるようなメンズブランドの最小サイズをご紹介しています。

Notes for overseas customers:

We are happy to ship internationally, items will always be handled with care when sending overseas.

Please email hello@spon.biz  for quotes on shipping fees.

We are available Monday-Friday from 13:00 JST to 19:00 JST, excluding Tuesdays and public holidays.

SIZE:

Please note that the products we offer are based in Japanese sizes, oftentimes smaller relative to European and US sizes. Please email hello@spon.biz for any enquires regarding sizing before making any purchases. Please also check the measurements provided carefully as we are unable to accept exchange, return and refund for international orders.

 

METHOD OF PAYMENT:

We accept Visa, Mastercard, and Nicos.

PURCHASES:

Your card will be charged only after your card details are verified. Your card will not be charged at the time you submit your order. We reserve the right to cancel any orders. We do not issue refunds, returns nor exchange for international orders.

SHIPPING AND DELIVERY:

All purchases are shipped via EMS. A confirmation will be emailed to you as soon as your purchase is shipped, it allows you to track the status of the shipment. We cannot be held responsible for any unforeseeable delays or damages once the item is dispatched.

For security reasons, an adult signature is required upon delivery for any online purchases. It is not possible to ship to an alternative address once the item is dispatched.

ERRORS AND INACCURACIES:

We aim to provide complete, accurate and up to date information on our website. Unfortunately human errors do happen. The website may contain typograpical mistakes, inaccuracies or omissions, related to pricing, product availability or product information. We reserve the right to correct any erros, including after an order has been submitted and to change or update at any time without prior notice.